Delivery Service
Welcome to Floral Atelier Australia (FAA), where we are committed to providing you with a seamless and reliable delivery experience. Below, you'll find comprehensive details about our delivery service, including the suburbs we serve:
Delivery Suburbs and Postcodes:
- Adelaide CBD: 5000 - Adelaide
- Eastern Suburbs:
- 5063 - Toorak Gardens
- 5064 - Burnside, Dulwich, Glenside, Tusmore
- North Adelaide: 5006 - North Adelaide
- Inner West:
- 5007 - Bowden, Brompton, Hindmarsh, Welland
- 5031 - Mile End, Thebarton, Torrensville
- 5032 - Brooklyn Park, Lockleys, Underdale
- 5033 - Cowandilla, Hilton
- Western Suburbs:
- 5009 - Beverley, Kilkenny
- 5010 - Allenby Gardens, Beverley, Findon, Seaton
- 5012 - Albert Park, Alberton, Rosewater
- 5013 - Ottoway, Pennington, St Clair, Woodville, Woodville Gardens, Woodville North, Woodville Park, Woodville South
- 5014 - Royal Park
- Southern Suburbs:
- 5038 - Hove, North Brighton, South Brighton
- 5045 - Glenelg, Glenelg East, Glenelg North, Glenelg South
- Eastern Suburbs:
- 5061 - Hyde Park, Malvern, Unley, Unley Park
- 5062 - Highgate
- 5065 - Fullarton, Highgate
- South East:
- 5066 - Glenside, Glenunga
- 5067 - Beulah Park, Kent Town, Norwood, Rose Park
- Eastern Suburbs:
- 5068 - Kensington, Kensington Gardens, Kensington Park, Leabrook, Marryatville, St Morris, Trinity Gardens
- 5069 - College Park, Evandale, Hackney, Maylands, St Peters
- 5070 - Firle, Glynde, Joslin, Marden, Payneham, Payneham South, Royston Park
- 5072 - Auldana, Magill
- North East:
- 5081 - Collinswood, Gilberton, Medindie, Medindie Gardens
- 5082 - Fitzroy, Ovingham, Prospect
- 5083 - Blair Athol, Kilburn
Delivery Days and Hours:
- We proudly offer delivery services from Monday to Saturday.
- Our regular shop hours are from 10:00 am to 5:00 pm Monday to Friday and 10:00 am to 2:00 pm on Saturdays.
- For early and late dispatch and delivery, our hours are from 08:00 am to 6:00 pm.
- For early deliveries, such as those required for events like funerals, kindly specify the event time when placing your order online. We will ensure punctual delivery.
Special Holiday Deliveries:
- We offer delivery services on Valentine’s Day, Mother’s Day, and Christmas.
- Rest assured, we operate as usual on these special days to make your celebrations even more memorable.
Hot Weather Policy:
- We reserve the right to not leave flowers or goods at a delivery address when the weather is forecast to be over 25 degrees Celsius (77 degrees Fahrenheit).
- Orders unable to be left will be returned to Floral Atelier Australia at 628 Lower North East Road, Campbelltown, SA 5074, to await instructions for redelivery from the customer.
- Redelivery fees will apply for orders returned due to weather conditions.
- We will leave a message on the door to inform customers that we attempted delivery and encourage them to contact us for rescheduling or alternative arrangements.
- Our team is dedicated to finding a suitable solution to ensure your flowers and gifts are delivered fresh and in perfect condition.
Delivery Notification:
- If a mobile number is recorded and correct, a delivery notification SMS will be sent to that number, keeping you informed about the status of your delivery.
Safety Considerations and Customer Responsibilities: I. For residential addresses, if the courier deems a delivery location unsafe, the order will be returned to the dispatch address, and redelivery fees will apply. Unsafe conditions may include locked premises, the presence of dogs, or an inability to leave flowers in a safe place away from public view.
II. It is the responsibility of the customer to ensure they check their invoice/order confirmation and confirm the name and address details of the recipient are complete and correct.
III. It is the responsibility of the customer to ensure that someone will be in attendance at the address at the time of delivery.
IV. By agreeing to "Leave at front door," this gives us permission to leave your entire purchased gift at the recipient's front door or in the requested area. Please note that deliveries that include alcohol are not able to be left at the front door.
At Floral Atelier Australia (FAA), we prioritize customer satisfaction and convenience above all else. For inquiries or specific requests concerning our delivery service, please feel free to reach out to our dedicated customer support team. We appreciate your trust in us for all your floral needs!