Privacy policy

1. SECURITY AND PRIVACY

Collection and Use of Information

I. Floral Atelier Australia collects personal data for the purpose of fulfilling orders for products or services.

II. Personal data includes, but is not limited to: the full name of the customer and/or recipient, payment details, e-mail address, recipient address and contact (mobile) phone numbers.

III. Floral Atelier Australia does not keep records of customer credit card details.

IV. For customer security, your IP address has been logged and will be recorded with your purchase details.

Disclosure of Information

I. Floral Atelier Australia may disclose personal data necessary to third party service providers, such as Delivery Drivers, for the purpose of fulfilling customer orders and any other obligations.

II. Floral Atelier Australia will not disclose personal information to third parties for marketing purposes.

III. Under no circumstances will Floral Atelier Australia sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Sender Anonymity and Disclosure

I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.

II. Floral Atelier Australia will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Information Storage

Floral Atelier Australia website utilises cookies to store information of browsing history and to enable browsing features. We do not store any personal or financial information about customer-used cookies.

Promotional Material

I. Customers can elect to receive promotional material by joining as a Member and opting to receive plain text or HTML emails.

II. In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing.

2. FRAUD

I. Any party engaged in illegal activities involving the use of Floral Atelier Australia website will be subject to civil and criminal sanctions and prosecution.

II. Floral Atelier does not guarantee that it will be able to prevent any illegal or inappropriate use of its website, nor that it will give notice of any illegal or inappropriate use of its website

III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.