Delivery Information

At Floral Atelier Australia, we are committed to providing you with exceptional delivery services to ensure your floral arrangements and gifts reach their intended recipients in perfect condition and on time. Please take a moment to familiarize yourself with our delivery details:

Business Hours: The shop operates, and we answer phone calls and emails during these hours:

• Monday to Friday: 10:00 am - 5:00 pm
• Saturday: 10:00 am - 2:00 pm
• Sunday: Closed

Delivery Hours: (When the shop is closed, we're still working hard and busy with orders and deliveries. Our dedicated delivery team operates during the following hours:)

• Mon-Sat Early Morning: 8:00 am - 10:00 am
• Mon-Sat Day Time: 10:00 am - 5:00 pm
• Mon-Sat Evening: 5:00 pm - 7:00 pm
• Sunday: 10:00 am - 5:00 pm

Delivery Suburbs: We serve a wide range of suburbs in Adelaide. Check our delivery suburbs and their respective postcodes at Terms of service – Floral Atelier Australia.

Special Holiday Deliveries: We offer delivery services on Valentine’s Day, Mother’s Day, and Christmas to make your celebrations even more memorable.

Hot Weather Policy: We prioritize the freshness of our floral arrangements. If the weather is forecast to be over 25 degrees Celsius, we may hold off on delivery to ensure the safety and quality of your order.

Safety Considerations and Customer Responsibilities: Safety is our priority. If our courier deems a delivery location unsafe (e.g., locked premises, presence of dogs), we may return the order for redelivery. Please ensure someone is available at the address during the chosen delivery time.

Delivery Notification: We keep you informed with delivery notifications via SMS, email, and phone, ensuring you're up-to-date on your order's status.

Online Tracking: Track your order online through our website. Stay in control and monitor your delivery status with ease.

Missed Delivery: If you believe you've missed a delivery, check online using our chat feature, track your order, or give us a call. We take responsibility for on-time delivery to the provided address.

For Funeral Orders: We understand the importance of timely delivery for funerals. Please leave a comment at checkout specifying the service's start time, and we will ensure your order arrives punctually.

Our delivery team is well-equipped and dedicated to making your Floral Atelier experience seamless and reliable. For inquiries or specific delivery requests, please contact our friendly customer support team at:

Customer Support:

• Phone (Australia): 0444 501 983
• Phone (International): +61444501983
• WhatsApp: +61444501983
• Email: floralatelier.sa@gmail.com

Physical Shop Hours:

• Monday to Friday: 10:00 am - 5:00 pm
• Saturday: 10:00 am - 2:00 pm
• Sunday: Closed

Delivery Hours:

• Mon-Sat Early Morning: 8:00 am - 10:00 am
• Mon-Sat Day Time: 10:00 am - 5:00 pm
• Monday-Sat Evening: 5:00 pm - 7:00 pm
• Sunday: 10:00 am - 5:00 pm

Physical Address: Floral Atelier Australia 628 Lower North East Road Campbelltown, SA 5074 Australia

Online Presence:

• Website: www.floralatelier.com.au
• Instagram: floralatelier_

Feel free to reach out to us through any of these channels, and our dedicated team will assist you promptly. Your satisfaction is our priority!